Our Honda was in for a factory recall. Service was quick and friendly. Their soft-selling additional service was pleasant and not pushy.
Completely inept service and mechanics. They broke my car door and tried quoting a price at me like I would be on the hook. Also have a family member employed there and he talks about a $500 policy where they wont let you leave without getting your bill over 500 or they'll be reprimanded by management. It really is a textbook example of a corrupt crooked business that takes advantage people.Edit: upon picking up my car the door that I paid 1000 to fix a power window on didnt even work. It is not put together properly still so I am taking my business to Zimmerman honda, they also helped me out for free the same day lujacks screwed me over. Also I paid 150 "diagnostic fee" for my tpms system and power window for them to figure out what's wrong. How is it when I get my car back the window is still not working and they "couldnt" fix my tpms system and wanted me to pay another seperate diagnostic fee for them to see what is going on. That's after I waited 3 days to get my car fixed because on day 2 of them possessing my car is when they broke the entire door and didnt offer me a loaner or discount all they offered me was a quote to fix my door that they broke. The response I got was true they did call me though, but it felt like more of an attempt at intimidation than a genuine concern to right wrongs. Will never go to lujacks again wont buy a car there or bring any business there. I will also strongly advise anyone seeking a recommendation to avoid lujacks.
Been doing business with them for 9 years I am always satisfied and if I'm not they always work with me okay
Had to deal with the Service & Parts Departments. They were super helpful and professional. I will definitely be back!